Rujukan Laman

Privacy Policy – How We Handle Your Information

We collect and protect the data you share when you open an account, deposit via Touch 'n Go, GrabPay, Boost dan FPX, or place a wager on our…

Data collection explainedCookie use disclosedYour rights outlinedContact paths openRetention limits set
ebets88 Privacy Policy – How We Handle Your Information
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about this policy, want to see what data we hold, request a correction, or ask us to delete your account, reach us through any of the channels below. Our team in Kuala Lumpur responds to privacy requests within three business days and will guide you through the verification steps needed to access or change your information.

Team online

Live Chat

Open the chat icon in the bottom-right corner of any page and choose Privacy Request from the menu. An agent will ask for your registered email and date of birth to confirm your identity, then help you view, correct or delete your data on the spot.

Email Support

Send your request to [email protected] with your full name, registered email and a brief description of what you need. We reply within 72 hours with next steps or the information you asked for, and we keep your message encrypted in transit and at rest.

Help Center

Visit our Help Center and navigate to Account & Privacy to read detailed guides on requesting a data export, updating your contact details, or closing your account. Each guide includes screenshots and step-by-step instructions for desktop and mobile users.

HOW WE PROTECT YOU

Security and Data-Handling Practices

We encrypt your personal information in transit using TLS 1.3 and at rest using AES-256, the same standards banks use for online transactions.

Encryption Standards

We encrypt all traffic between your device and our servers using TLS 1.3, and we store your account details in encrypted database fields using AES-256 keys that rotate every 90 days. Payment tokens from Touch 'n Go, GrabPay, Boost dan FPX never touch our database in plain text.

Cookie Management

Session cookies remember your login state and language choice for 30 days. Analytics cookies track which games you open most often so we can improve lobby layout. You can disable analytics cookies in your account settings under Privacy Preferences without affecting your ability to play or deposit.

Data Retention

Active account records stay in our system as long as you log in at least once every 12 months. After seven years of inactivity we archive your transaction history to comply with audit rules, then delete your personal identifiers. You can request early deletion by closing your account through the support channels listed above.

Access Controls

Only support agents with verified two-factor authentication can view your account details, and every lookup is logged with a timestamp and reason. Our engineering team works with anonymized data during testing; they never see your real name, email or payment history unless you file a bug report that requires it.

Third-Party Sharing

We share your IP address and city with our game providers so they can enforce geo-restrictions where local law requires it. We send transaction IDs to Touch 'n Go, GrabPay, Boost dan FPX to confirm deposits, but we never share your email, phone number or play history with payment processors or marketing partners.

Your Data Rights

You can download a JSON file of your account data from the Privacy section in your settings, request corrections by emailing [email protected], or close your account and have your information deleted within 14 days. Players in Johor Bahru and Kuching use these tools to manage their data just as easily as those in Kuala Lumpur.

Privacy Policy FAQ

Below are the questions we hear most often about how we collect, use and protect your information. If your question is not covered here, reach out through live chat or email and we will walk you through the details.

We collect your full name, email address, mobile number and date of birth during registration. When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, we log the transaction ID and amount but not your wallet credentials. IP addresses and device type are recorded to verify that you are accessing from a region where local law permits our services.

Session cookies keep you logged in and remember your language preference for 30 days. Analytics cookies track which games you open so we can improve the lobby layout. You can disable analytics cookies in your account settings under Privacy Preferences; session cookies are required to stay logged in but expire automatically after 30 days of inactivity.

We retain your account details for as long as you remain active, defined as logging in at least once every 12 months. After seven years of inactivity we archive transaction records to meet audit requirements, then delete your name, email and phone number. You can request early deletion by closing your account through our support team.

Yes. Go to your account settings, select Privacy, and click Export My Data. You will receive a JSON file containing your registration details, transaction history, game-play logs and cookie preferences within 24 hours. The file is encrypted and sent to your registered email address, where it remains valid for seven days before expiring.

Email [email protected] with your registered email, the field you want to change, and the correct value. We verify your identity by sending a one-time code to your mobile number, then update the record within 48 hours. You will receive a confirmation email once the change is live in our system.

We share your IP address and region with game providers so they can enforce geo-restrictions where required by local law. Transaction IDs go to Touch 'n Go, GrabPay, Boost dan FPX to confirm deposits. We never sell your email, phone number or play history to marketing partners, and we do not share account details with third parties unless compelled by a valid legal order.

Contact our support team via live chat or email [email protected] and request account closure. We verify your identity, settle any pending withdrawals, then delete your personal identifiers within 14 days. Transaction records remain archived for seven years to meet audit obligations, but your name, email and phone number are removed immediately after closure.